Buying and invoices
3 articlesSeats, purchase orders and getting a VAT invoice.
Browse
Answers by topic
Pick the topic closest to your question, or search above.
Reporting and compliance
2 articlesProving your workforce is covered.
Certificate check
Every certificate carries a QR code.
Point any phone camera at it and you land on that certificate’s record. There is no reference to type in and nothing to sign into — it works from a printed copy, a PDF or the learner’s digital ID card.
1
Scan the code
Bottom-right on every certificate, and on the back of the digital ID card.
2
See who it belongs to
Learner, course, provider and the date it was issued.
3
Check it is still in date
Valid, expiring soon or expired, with the exact expiry date.
Cannot scan it? Email the certificate to support@echo3.io and we will check it for you.
Valid
Example
Sarah Whitfield
Checked just now
Course
Managing Safely for Supervisors
Provider
Northgate Safety Group
Valid until
14 August 2029
Scan with any camera
No app, no login
Contact
Email us and get a real answer.
No phone menus, no ticket numbers read back at you. Every message goes to someone who can see your account and act on it.
General support
Logins, courses, certificates and anything you are stuck on.
support@echo3.io Send a messageTraining for a team
Seat pricing, invoicing, purchase orders and reporting for your workforce.
business@echo3.io Talk to salesSelling your courses
Course uploads, packaging problems, payouts and listing questions.
partners@echo3.io Partner guideQuick answers
Asked several times a day
If yours is not here, email us and a person will answer.
What each compliance status means
Especially the one that is not simply pass or fail.